Privacy Policy

This Privacy Policy describes how Isla Loves uses, collects and shares information when you purchase at item from us or contact us via social media platforms or our website.

The privacy policy does not apply to practices of third parties that we do not own or control, including Paypal, Facebook, Instagram or Royal Mail.

 Scope of this privacy policy

  • This privacy policy applies only to the actions of Isla Loves and the Users with respect to this website. It does not extend to any other websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, Isla Loves is the “data controller”. This means that Isla Loves determines the purposes of which, and the manner which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

  • Name;
  • Contact information, such as email and phone number;
  • Demographic information such as postcode, preferences and interests;
  • Financial information such as credit / debit card numbers 

in each case, in accordance with this privacy policy.


How we collect Data

We collect data in the following ways:

  • data is given to us by you ; and
  • data is collected automatically
Data given to us by you

    Isla Loves will collect your data in a number of ways for example:

    • when you contact us through the website, by telephone, post, email or through any other means;
    • when you register with us and set up an account to receive our products;
    • when making payments with us, through this website or otherwise;

    in each case, in accordance with this privacy policy.

    Data that is collected automatically 

    To the extent that you access the Website, we will collect your Data automatically, for example:

    • We automatically collect some information about your visit to the Website. This information helps us make improvements to Website content and navigation, and including the date and frequency with which you access the Website
    • We will collect your Data automatically via cookies, in line with the cookies setting on your browser.

    Our use of Data

    • Any of the above Data may be required by us from time to time in order to provide you with the best service possible and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    • Internal record keeping 

    in each case, in accordance with this privacy policy.

    • We may use your Data for the above purposes if we deem necessary to do so for our legitimate interest. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” below).
    • When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of the contract between you and us and/or taking steps, at your request, to enter into such a contract.

    Who we share Data with

    We may share your Data with the following groups of people for the following reasons: 

    • To enable third party providers to process user payments and refunds.

    in each case, in accordance with this privacy policy.

    Keeping Data secure

    We will use technical and organisational measures to safeguard your Data, for example:

    • Access to your account is controlled by a password and user name that is unique to you.
    • We store your Data on secure servers.
    • Payment details are encrypted using SSL technology 

    Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting via this email address:


    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Goverment and leading businesses.

    Data retention  

    • Unless a longer retention period if required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purpose outlined in this Privacy Policy or until you request that the Data be deleted.
    • Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

    Your rights

    You have the following rights in relation to your Data: 

    • Right to access - the right to request (i) copies of the information we hold (ii) that we modify, update or delete such information. If we provide you with access to the information we hold on you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reason why.
    • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 
    • Right to erase - the right to request that we delete or remove your Data from our systems.
    • Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
    • Right to data portability- the right to request that we move, copy or transfer your Data .
    • Right to object - the right to object to our use of your Data including where we use it for our legitimate interest. 


    To make enquires, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address :


    If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complain to the relevant Data Protection Authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website

    It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

    Links to other Websites

    This website may, from time to time, provide links to other website. We do no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

    Changes of business ownership and control

    • Isla Loves may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part or Isla Loves. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlled party will, under the terms of the privacy policy, be permitted to use the Data for the purpose for which it was originally supposed to us. 
    • We may also disclose Data to a prospective purchaser of our business or any part of it.
    • In the above instances, we will take steps to the with aim of ensuring your privacy is protected.


    • This website may place and access certain cookies on your computer. Isla Loves uses cookies to improve your experience of using the Website and to improve our range of products and services. Isla Loves has carefully chosen these cookies sand has taken steps to ensure that your privacy is protected and respected at all time’s.
    • All cookies used by this Website are used in accordance to UK and EU Cookie Law.
    • Before the Website places Cookies on your computer you will be presented with a message bar requesting your consent to these Cookies. By giving your consent